FAQs – myshopideas

FAQs (Frequently Asked Questions)

Q1- How can I place an order?

Answer: You can place an order by registered account or as a guest by simply following the below steps;

  • Open myshopideas.com website

  • Put the items to the shopping cart.

  • Click on “Proceed to Checkout”

  • Enter the below necessary information;

    • Name

    • Mobile

    • Email ID

    • Address

    • City Name

    • Postal Code

    • Select your “Payment Method"

    • Click on "Place Order Now"

    • Your Order number will appear on your screen. Happy Shopping!

Q2- Can I place an order without creating an account?

Answer: Yes, you can choose to checkout as a guest.

Q3- What are the benefits of getting registered / making an account on Myshopideas?

Answer:  There are multiple benefits of getting registered/making an account on Myshopideas:

a)      You can make your Wish list and you can share this list with your friends. You can easily add or remove items from the Wish list.

b)      You can also have a look at all of your previous orders.

c)      You can place the same order without surfing on the website, by just clicking the reorder tab under the “My orders” head.

d)     You can have your stored payment methods.

e)     Personal Promotional emails, special offers or other information which we think you may find interesting we will send it to you by email.

f)      You can give reviews about our products.

g)     You can receive our newsletter subscriptions.

Q4- Do I need to submit any private information while registering?

Answer:  Myshopideas only requires you to submit necessary information such as

·         Name

·         Address

·         Phone number

·         Email address.

Q5- How can I add/change/delete items in my order after I have placed it?

Answer: You can add/change/delete items only if the order is under processing. If you just want to add/change/delete any item from the shopping cart wait for the confirmation call of the Customer Service department and they will edit your order as per your requirement. If you didn’t get a call within w30 minutes then simply you can make a call on 0331-4710681 and ask the Customer service department to make the changes in the order.

Q6- How can I cancel my order?

Answer: The order can only be canceled if it is still under processing. For order cancellations, you are required to immediately contact customer services through live chat or by Whatsapp. You can also call us at 0331-4710681. But if the order has shipped then it can’t be canceled, you have to submit a return request in this case.

Q7- How many types of payment methods are available?

Answer: The following are the 3 types of payment methods you can choose any one of them;

  • Jazz Cash

  • Cash on delivery

  • Debit/Credit Card

Q8- What are the shipping charges?

Answer: We charge flat Rs.200 all over Pakistan.

Q9- What cities do you deliver to?

Answer: All cities of Pakistan!

Q10- What if I didn’t get any order confirmation call/email after the successful processing of online payment?

Answer: If you didn’t get any confirmation call/email then you can drop an email to sales@myshopideas.com or you can call us on 0331-4710681 so that we can get in touch to look into the matter.

Q11- How can I change my shipping address?

Answer: You can change your shipping or billing address by clicking on “Edit Address” under the “My Account” tab and then you can save it for the future.

 Q12- What if the order has defective products?

Answer:  Myshopideas makes sure that all the products delivered are fresh, valid, in good condition, and best for use. In case of defective delivery, you can always reach out to us via customer support at 0331-4710681 and have your order replaced.

 Q13-How will I know if an item in my order is unavailable? 

  In case a product is unavailable after the order is placed, you will be informed via call and after that, you may order an alternative product or may cancel the order.

Q14- Will somebody contacts me before delivering the package to my location? 

  You will only receive an order confirmation call from the customer service department, and after that when the rider will be 5 minutes away from your location then you will receive a ping notification that your order has shipped. When the rider will be on your location then you will again receive a ping notification.

Q15- Why I am having trouble placing products in the cart? 

Answer:  If you are having trouble placing products in your cart, please make sure that you have made all relevant selections. If you still have problems, please get in touch with our Customer Support Team 0331-4710681 for further help in this regard.

Q16- How long will it take for my order to arrive after I make online payment?

Answer: If the order is expressable then it will be delivered to you within 60 minutes of payment confirmation from the bank, and if the order is non express able then it will be delivered to you within 3 hours of order confirmation.

Q17- What are your operational timings?

Answer:  Our operational timings are from 9 am – 10 pm.

Q18- Is Myshopideas present on social media?

Answer:  Yes, Myshopideas is there on Facebook, Instagram and Youtube

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